You will likely also need your Apple ID and password. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You must have a computer to use the method below. However, you can eventually restore the data and settings from a backup you made before the device was disabled. Unfortunately you have no option but to erase the device. Here's a more detailed set of instructions iIf you have a forgotten/unknown device passcode, or have a disabled device. If you or a member of your Family Sharing group have a mobile device running iOS or iPad OS 13.4 or later, or a Mac running Catalina 10.15.4 or later, read this support article for instructions on what to do "If you forgot your Screen Time passcode". The old way of resetting using a backup did just restore the passcode, but a newer way of doing it does not. Restoring from backup does not set the old passcode on the device.Īnother kind of passcode is one used for Screen Time. To which passcode are you referring? The link you were provided with tells you what to do to reset a device if you have forgotten a Home screen passcode to log into a device.
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